Use of GMRC Smart Card (CSC)

• Entry-Exit: Tap Smart Card at Entry Fare Gate to Enter into paid area and at Exit Fare Gate to Exit from paid area.
• Sequence: Each Entry shall be followed by Exit while using CSC.
• Mismatch: If Entry-Exit sequence does not follow. There will be Entry-Exit Mismatch Error in CSC. Passenger shall contact Customer Care at station to eliminate error.
• Requirement of Minimum Stored Value: Minimum Stored value required to enter is minimum fare of system.
• Fare Deduction: Fare will be deducted at Exit Fare Gates as per journey performed. In case of Entry & Exit at same station, Minimum Fare of system will be deducted.
• Facilities to check Stored Value: Passenger can check Stored Value through Token Vending machine (TVM), Recharge Card Machine (RCM) and ENQ Machine.

Note: ENQ Machine is currently not available. It will be operational soon.

Benefits of GMRC Smart Card (CSC)

• Save Money!
  Passengers using CSC for travelling will be given 10% discount on completion of journey.
• Save Time & Enjoy Convenience!
  No need to stand in a queue to purchase Token & can catch the train at last moment.
• Great Flexibility!
  Smart card can be used by Friends, Family or relatives (One person at a time) as per flexibility.
• Freedom!
  Journey can be Extended/Terminated without pre-planning as Fare will be deducted at Exit Fare Gates.

Refund of GMRC Smart Card (CSC)

• Stored Value amount of CSC will not be refunded in Cash.
• In case of Unreadable CSC, refund of Stored Value will be provided in new CSC as per Business Rules of GMRC.
• If passenger wants to refund Readable CSC, only Security Deposit will be refunded after deducting admin charges (i.e. ₹ 20) and Negative balance (if any) as per Business Rules of GMRC.
• Process for Refund of Stored value of Unreadable CSC in new CSC will take up to 7 days.

Note: GMRC Ltd. is not liable for the loss of Smart Card (CSC).