GMRC is working hard to meet expectations of Passengers and committed to give delightful experience to passengers.

GMRC has developed a mechanism to resolve Passenger’s Grievances. Passenger may address their Grievances/Query/Suggestion/Appreciation/Feedback to Centralized Customer Care Centre of GMRC by following mode.

Duly Filled Complaint/Suggestion/Appreciation form by Walk-in at Operational Station

Note: Centralized Customer Care is dealing with Passenger related operational matters of Surat Metro. For any queries other than Operational matters of Surat Metro, please contact registered office of Gujarat Metro Rail Corporation (GMRC) Limited via contact details available in Contact Us section.